@hairenough. I can understand your frustrations in these hard economic times. But you said it yourself, you still buy from toplace.. So to that must mean toplace is providing better quality or service or something than the other places.. Otherwise, Why wouldn't you just always buy from them?

I do think John should have some sales or deals once in awhile .. Something for cyber monday or black friday, or thanksgiving. etc. Maybe he has and I just haven't seen it. Anyway, I know BA left a big mess when he left, so could be John is still trying to get everything straight as well as keep up the quality of the systems.