This question brings up a point that I've been wanting to make for a long time here. It would be SPECTACULAR if we could actually get someone associated with the factory to make an occasional appearance on this forum. I think many of us would love to ask questions about how the factory does certain things and how we could communicate our orders to best match our preferences of what we want in the final product. No other hair forum does this, to my knowledge, so I think it would be revolutionary. Toplace customers do, after all, represent a substantial amount of the factory's business. There is probably a representative who is fluent in English who could make at least an occasional appearnace here. John--could you look into this???

I'll give you just a few examples off the top of my head of how this would be so incredibly helpful.

-They could give us insights on how to bleach our own knots more effectively (in the event that they "forget" to do it.)
-They could tell us a little about the challenges they have in fulfilling certain customer orders, which might casue people to order in a different way.
-They could hear from us about our frustrations with the final products as well as about our great satisfaction with the final products.

Anybody agree?