On the Toplace site there used to be a section on how to remove the tag...Also for softness...You should really try Jrobs Blue Max serum...It will beyond a doubt make your hair softer...and of course there are other products..like Nearly Natural...use spray in conditioners and Debbie carries a complete line of products....also check out the old forum etc...I understand Jrob is coming out with a complete product package...the serum and the shampoo and conditioner...there are a lot of posts concerning jrob's products and results...Check them out on the forum... hope this helpsCheers