Hi Guys,

Most of the hair I've gotten over the years has been of pretty good quality. I've never noticed anything "plastic" or "sparkly" about the replacement hair. I've had some units that looked "shiny", but most of the units I've received in the last couple of years tend to look what I'd call "dead", no shine at all.

From research I've done on how most hair systems are made, they strip the cuticle layer off the hair with an acid bath, which leaves a little of the cuticle, but mostly just the cortex. The cuticles on the hair are kind of like the scales on a fish, they overlap, in a certain way, hence normal shiny hair.

After the cuticles are stripped (this is what keeps the unit from tangling) the hair doesn't reflect light the same way anymore.
I think this is what you are noticing. There are several different kinds of Hair Coats they use in the factories to try to match the level of shine to what they see in the hair sample you send in. If you're not happy with the way you hair looks talk to John about which of the Hair Coats would give you the best results on your next order.