These `bad`units were absolutely NOT purchased from Toplace..... they were bought from a totally different company.. a competitor ... and were / are made in Korea. People who bought them posted pics here to let others know that they`re better off ordering /staying with Toplace systems for quality and service. John simply made the gesture of offering a single-unit replacement to those people to help them out of their difficulties..... I`m sure they`ll be staying with Toplace from now on... Paul.
p.s. Not sure if this is a well -known expression generally, or if it`s more unique to the Irish, but it goes: ``The devil you know is always better than the one you don`t`` ----- certainly VERY true in this case. ! ;-)