Thank you for that answer. But, no, I'm not completely new to Toplace, have been wearing hair since December 2007 and Toplace since May 2008. However, I just wanted to be sure about the colour this time (and if possible, also in the future), as my last order was a while ago, and - if I got him right? - BA was in my case not sure if the factory had EVERY data of mine on file... So I'm sending a new scalp template and hair sample this time... but wouldn't like to do that every time I order.

As an essence of your answer, I read that any hair sample sent there will get a colour number... so the factory will use this colour code and not the actual hair sample, right? (That would mean I fill in the colour code with the next orders...)