Frustrating. I can absolutely understand that the guys probably have a lot of work to do but im trying to get some simple answers for 2 weeks now. It feels like they dont even want new costumers and maybe they dont even need new one because they're fine but it feels very bad. Im just a guy whos afraid if something goes wrong i have to wait for weeks just for a simple correction since im from germany.

Its SO hard to contact john i dont know what to do. He responds like once a week. Maybe im wrong and hes a very nice guy without any doubt but my first impression is not that good unfortunately

My question to the community. When I was about to order i saw the color 18 is blonde. but on the next link the color 18 was called very light brown. Do you guys know if it means the same?

Its hard for me to decide which color i should take due to my past. I had very bad blonde tons and no system didnt match my natur color at all. Thats why im trying to be so accurate right now because im sick of wearing colors i dont feel comfortable with.

hope some guys can understand my issue and i dont want to annoy you at all.

Best regards