Hi John,
Now I am confused. You wrote "We bleach all the knots on they system and there is no extra charge." Is this true? I thought it was not possible to bleach knots on dark hair (although I never bought this since they always do an excellent job bleaching the very front. I tried to bleach the knots myself unsuccessfully many times.

As you know, I ordered much lighter colored hair to dye the hair myself. I would rather not do this if I can get all knots (especially in the front and crown area) bleached from the factory. Can this be done?