Hi Banjoguy,
Just to clarify for our readers, your problem is not with a Toplace unit. We have just received your first order today. Have you contacted your previous supplier about this? It seems like it's a ventilation issue. When the hair is longer the weight of the hair holds it down. And when it breaks off it doesn't have the weight and therefore sticks out. Thank you.
Regards,
John
http://toplace.com