You're all correct. I had more 'bad' orders than good with HD and I was darn grateful for the money back guarantee when they just couldn't get things right. And it was a huge pain to be without while they reordered a replacement so I learned to order two at a time hoping one would be good enough. Most times you really don't know how bad they are until they are cut in.

I'm of the opinion, right or wrong, HD is a new wearers best friend until they are educated and comfortable enough to look for cheaper and less friendly companies. HD's WEB site is awesome and has tons of valuable information and products including their free head mold kits. Something I haven't seen with any other company, not even close! Most hair WEB sites have very little to no information on how to order, examples or anything to give a new wearer a warm and fuzzy feeling. Of course all this comes at a price. I think most hair sites should learn from HD's site and at least try and raise to their level and quality.

Lee

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Also, I REALLY love that HD trims the excess lace off for me! I know that's trivial but I really don't understand why I/we should have to trim it!