Wantmorehair,
Your point is well taken. I agree that overall the Toplace customers are some of the saviest you'll find anywhere when it comes to DIY hair care. But not all the customers are at the same level. I'm just echoing what the factory has told me. There have been customers that ordered off the color ring and then when they receive the unit found out that the color is 'off.' I send it back to the factory for a re-do and they say 'sorry, we made it according to the color number that was specified in the order.' This happens more often than not. That's why it's best to send in a hair sample.
Regards,
John