Hersute and Xeon are right of course.... I should have `qualified`my original post by saying that all new systems have `bounce`in them and can look quite dense initially..it settles down after the cut-in and a wash or two..... it may indeed be that the density is very high [ I had to thin out a Fullcap quite a bit, before, when it arrived..it was even physically heavy due to the high density] Without being able to see it, it`s hard to say what you`ll ultimately do, but do what the guys say above, and have it styled-in , use a little product on your own hair and see what it looks like then. If you need to thin it, you`ll be able to decide after a very short time, and you can proceed as in the Youtube clip. Hope you`ll be pleased anyway..let us know how you get on....