Hey Hair Scare, I ordered mine October 23rd, also checking email every hour hoping for an email lol, gonna make appointment for cut in as soon as I get confirmation. I ordered a topper, SFS front with French base, being its my first system the girl that did my measurements and doing my cut in recommended that as my first unit so I can see how durable it is for me. How long ago did you order? Can't wait to post my before/after pics