Just at a guess.... there`s probably so much screening/security now with items entering America, it probably adds to delay but it does seem at this point, that there is a problem. Maybe by tomorrow John can let you know if it`s arrived. I know someone posted recently that items requiring a signature will be held separately at the collection point for Toplace to sign/collect [as it`s a post-office box address] Hope it turns up for you.....you could `buy back` a bit of time by having John send the system out to you by Fedex express delivery...will cost you a bit extra but in order to have it delivered for your planned-for time. Surely the Mail company should be able to trace/track it better than just telling you when it was handed over..surely they can tell you exactly where it is ?? I`ve never sent a template by anything other than ordinary [non-tracked] mail and it`s been received within a week . I think I`d make another template and post that off by normal mail--- I know it`s a hassle, but if for any reason your original one is being returned and is in transit, more time will pass by and your delivery date for the system will be set back even further. You can also have John prioritise your order at the factory [there`s a charge for that] but it will help you to get your system on time.... let us know how you get on...regards, Paul.