hey guys, i've been having exactly the same problem. one of the fewer things buggin me recently.

I received the unit, after about a week, i washed it for the first time and bam, the unit went all dry. the first day was so soft and real, now it looks like it has product in it. have bought a special silicon hair treatment but no luck. its only soft while im using it, but as soon as i rinse it, the softness goes with it. it's a real bugger.

bobby, sorry i didnt quite understand what products you are using. have you had any success? if so, please help me in this cause direct me to the right products.