The reason why he said the factory lost the template with a lot of customers is because the factory he was dealing with refused to do business with him until he paid up his bill.

So, obviously, he just moved on to a new factory, and then used the "factory lost your template" line so you could send in a new one so he could send it to the new factory. This also is a reason why many orders took so long when they were suppose to arrive within a few weeks.

Its easy to blame the factory because we have no clue what really goes on over in China when it comes to templates, production, etc. Its a nice excuse to blame the manufacturers, rather than the middle man who is scamming them!

When Gary and John were working together as Toplace, I never heard any excuses of "the factory lost your template" or major mess ups. Never were pieces not delivered for 9 months! Never was the hair awful quality. Never was the lace orange and thick! The only issues back then were some color matching issues, which were quickly remedied.

All of this information is factual and true. I've heard it from numerous sources in the hair replacement industry who have nothing to do with each other and all had the EXACT same reports and information about BA aka Gary Cross.