How old is that system ? I too think/reckon that`s a lot less than 65% [Medium] --looks more like a 50%[ Light].
There`s really not a lot you can do [not being funny/smart with you] apart from use concealer and order a stock to tide you over [naturally you`re going to be `conscious`of this ] and activate a new order based on your template with the factory..that`s the quickest solution I think. If the system is fairly new, contact John to check the original specs on it...to my mind, if you ordered 65% and it`s exposing that amount of poly, either it shed heavily [which you would have seen happening] or the system was not not made as a `medium`...... I have a poly strip on mine and the density is 55% and it certainly doesn`t allow that much exposure of the poly....something is `` not right`` here. First time I`ve seen this issue on the forum.... sorry I can`t be of more help than that..let us know how it goes.. best wishes, Paul.