Which is more or less what I alluded-to a few weeks ago in a reply ... with the best will in the world, it is NOT possible to ensure that every single system ordered will keep the customer 100% pleased and there has to be a little `allowance` on the part of every wearer....you may have this image in your mind of a lovely style you saw on some guy in a magazine and that`s exactly what you want--down to the last hair..... reality is they will do their best to replicate it but you do have to be realistic too.... I know too that there are times when a system might be totally ``off`` of what you specified, and in such a case, just take it up with the supplier, and it can be dealt -with... it`s called good customer care. If you get that from any goods/service supplier [it should be the `norm`anyway, but in the `real` world, it`s often lacking] I reckon it`s best to stay with that company..... the problems start when legitimate issues are not dealt -with or promises made and not followed through on, that life gets tough. Paul.