(07-28-2010, 12:57 AM)ToplaceUSA Wrote: Tof,
I'm very sorry to hear that. We try our hardest to make sure everyone is happy.
I've had numerous communications with the factory on your order. We process a lot of orders each month without an issue. Your order called for 60% sunstreaked highlights which the factory insists they followed. I also sent them the photo that you sent in so they could follow that. Maybe it would be better if you sent in an old unit for duplication rather than order by specs. That way the factory can see exactly what you want. Regardless, we stand by our guarantee. Please contact me and I'll issue you a refund or make you another unit.
Regards,
John

Hello John... I do appreceiate the offer to refund the unit, but again, in desperation (after waiting for so long) I had the system colored. The stylist spent hours trying to get the streaks to match my own hair, but the system hair and my own were just not the right base color match and under most light the results are not convincing. I do question whether the factory really does follow instructions however as they sent the system directly to me after you repeatedly asked for them to send it to yourself to review first. I'm pretty sure they sent a stock/flat blonde color.

The reason I went with Toplace is because the quality of the hair is superior to any other company I've purchased from. So the fact the color has been such a difficulty has been all the more dissapointing.

Again, those of you with darker hair can order with TOTAL confidence. The quality of the hair and the system in general is just breathtaking.

Tof