The Chinese are very careful and detailed. They are very regimented and meticulous. It's an error...it happens. In the thousands of orders that have been placed with the factory over the past three years these guys have really been exceptional. Order several thousand pieces from any factory and see if they all come in perfect. Factories usually put their best units out to get your business then they gradually go down hill. That's has not been the case here---that's why Toplace has stayed with them for 3 years. Bottom line is Toplace stands by it's guarantee and we'll either refund or replace the unit.
Regards,
John