John is contacting the factory to see if they have any suggestions, but in the meantime I'm willing to get creative.

I will try the hairdryer trick, but it's going to be tough to move the hair enough (essentially 90 degrees). Upon looking at the units closely I can see that the hair in that area only is indeed tied upward. It's only ventilated in that direction maybe an inch or two from the edge, but since it pushes the hairs above it up as well it affects an even larger area. The good thing is he hasn't cut the area all the way down to the length it needs to be yet, so I have a little "leverage" on the hair to work with.