responding to " I bring this up because someone emailed me about a piece , they said "none of the knots are bleached". so I had the customer send it to me, when I received it, ALL of the knots were bleached quite perfectly, it was just that the customer was expecting to see white or very blonde knots. this is simply not the case.
bleaching the knots on black hair or dark brown hair simply is to lighten the knots, to do so further can cause damage to the hair and then cause shedding." by Debbie,


I think that when you order the same color hair for years and years and you get back different results (quality of bleaching) it upsets people. If you wait 6 weeks for hair and get it back and find black dots in a grid pattern it doesn't make you feel so good. Most of the time this does NOT happen, but when it does it is nice to get some validation rather than be made to feel like you're unreasonanble with expectations (No, I wasn't the one to send my hair to debbie withy knot complaints!!).
When you get a unit back that has Excellent bleaching, you realize that it CAN be done at the factory and when it is not done this way again, one thinks the factory did a worse job at bleaching.........hope that makes sense. And by the way, I don't get upset anymore when the bleaching is not so good from the factory as I find Debbies bleaching kit easy and effective.