I know some companies are bad, but surely these guys have to be the worst.

Some of their pearls are:

Your own hair being cloned in America into 70 000 other strands.
At consultation, the hair will grow on your head.
At fitting, it will grow in 65% of people (so if it doesn't on you, you are in the 35% category).
All the people in the company saying different things regarding a refund, with one guy saying give me to the end of the month because of "cash flow".
One of the senior people of the company actually being a used car salesman.

Stear clear of this company. But this company obviously isn't very smart, they would be torn to shreds in court in a misleading and deceptive conduct case and would be hit with a massive fine and I'd say even exemplary damages.