Hi jaycee .... all I can suggest is to drop Debbie an e -mail at splitendshairreplacement.com .... she posted about this before ..I`m surprised you had no joy..... she said it can be ` hit-and-miss` ..... it`s not something we hear a lot about ..seems like most wearers are happy enough with the level of factory-bleaching ---occasionally one such as yours can and does pop up.