Tof,
I'm very sorry to hear that. We try our hardest to make sure everyone is happy.
I've had numerous communications with the factory on your order. We process a lot of orders each month without an issue. Your order called for 60% sunstreaked highlights which the factory insists they followed. I also sent them the photo that you sent in so they could follow that. Maybe it would be better if you sent in an old unit for duplication rather than order by specs. That way the factory can see exactly what you want. Regardless, we stand by our guarantee. Please contact me and I'll issue you a refund or make you another unit.
Regards,
John