Matt,
I'm really sorry to hear that story. There are many small salon operators out there that do hair systems as a side line to their main business of cutting hair. Some do a really good job. Others just don't have the 'know how' on how to do hair systems. Clips used to be the standard attachment method. But velcro! Never heard that one. Thanks for sharing that story with us.
Regards,
John
http://toplace.com/